Shipping policy

AURA LIGHT CO., we work hard to deliver your LED neon lights and decorative lighting products safely and efficiently. After your order is placed, you will receive an order confirmation by email. Most orders are processed within 1–3 business days, excluding weekends and public holidays. Custom, personalized, or made-to-order neon lights may require extra production time before shipping.

Shipping times may vary depending on your location, courier service, product availability, seasonal demand, and customs processing where applicable. Once your order has shipped, tracking information may be provided so you can monitor your delivery. Please make sure your shipping address is complete and accurate before placing your order, as AURA LIGHT CO. cannot be responsible for delays caused by incorrect address details.

Shipping fees and estimated delivery times will be shown at checkout when available. Delays may occasionally happen due to weather, holidays, courier issues, customs checks, or high order volume. If your package arrives damaged or appears missing, please contact us at retailconnectiongroup@gmail.com with your order details. We are committed to secure packaging, reliable delivery, and excellent customer support.